Shipping & Returns
Returns: Product Exchange/Refund
Should you wish to return an item we are happy to offer an exchange or refund. Please request a return into your account or contact us first at so we can execute the return. Returns should be addressed to: Montana Bag Works. The items are required to be returned within 14 days of receipt after which time, all sales are final and no returns, store credits or exchanges are allowed. All returns must be in perfect, unused condition with tags still attached and with their original packaging. We do not accept returns for scratched, damaged or not in original packaging with tags attached.
Postage is at buyers cost and tracking confirmation is required to be received at upon return shipment drop off. Please keep receipt as proof of posting as we cannot be held responsible for items lost in the post.
Once the item has been inspected and checked a refund will be made via your payment method. Unauthorized returns and returned items that have been used will not be refunded and a charge will be made for the cost to return the item to the buyer.
You have the right to cancel your order. If the item has been shipped or delivered you may cancel the item up to 5 working days, starting the day the item was received. You must then follow the returns procedure above for the refund process. You the customer is responsible for the return postage cost.
Damaged Or Defective Product / Return Policy
If your bag is defective or damaged in transit please contact us within 5 days to let us know at firstname.lastname@example.org. A fault is classed as a defect in the appearance (printing or smudged for example) or function (zipper not working). Once goods are received we will process a refund plus postage or send a replacement and refund postage. Please return via recorded delivery and we will reimburse the cost of postage. However also note that if an item is determined not to be defective then the terms for refunds and exchanges will apply and return postage will not be reimbursed.